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User Survey Results 2001
IUN User Satisfaction Survey
Master 2001
Instructions:
Please fill out each question as completely as possible by circling your
choice (or choices) for each question. Most of the questions ask for your
level of satisfaction for a given service based on a five-point scale.
The scale represents a spectrum: 1 signifies that you are not at all
satisfied with a service, and 5 means you are very satisfied.
If you are not familiar enough with a particular service to make an evaluation,
please circle 7 for cannot evaluate this service. If you have no
knowledge of the service in question, please circle 8 for never heard
of service rather than not answering the question.
INFORMATION TECHNOLOGY SERVICES SURVEY ON INFORMATION
SERVICES AT INDIANA UNIVERSITY-NORTHWEST, GARY - MASTER 2001
COMPUTING AND COMPUTER NETWORKING
1. Overall, how satisfied are you with the computing environment offered
by Information Technology Services (IUNITS) during the past year (e.g.,
open computing labs, electronic mail, computer network, telephone consulting
at 981-HELP, World Wide Web)? [All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
2. Overall, how important are Information Technology systems and services
to your work or study? [All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
3. On a weekly basis, approximately how many hours do you use a computer?
[All]
4. How would you rate your computer expertise? [All]
5. Do you have a computer at your residence (desktop computer or a laptop
that you use at home)? [All]
Yes |
No (if "No," GO TO Question
#6) |
a. If you have a computer in your residence, what type of computer is
it? [All]
1. |
Intel-compatible computer running
Windows 95, 98/ME |
2. |
Intel-compatible computer running Windows
NT or Windows 2000 |
3. |
Apple Macintosh or compatible |
4. |
Unix workstation (including microcomputers
running LINUX) |
5. |
Other (Please specify): _____________________________ |
b. If you access IUN computing systems, please indicate the service
you use. Please circle all that apply. [All]
1. |
Local modem pool |
2. |
Commercial Internet Service Provider
for lower speed service, 56kb/s and below (e.g., Microsoft Network,
America Online, NetNitco, etc.) |
3. |
Digital Subscriber Line (DSL) service
from an Internet service provider with high-speed connectivity (e.g.,
Ameritech) |
4. |
Cable Modem Service from local cable
television service provider that offers high-speed connectivity
(e.g., TCI, Ameritech, etc.) |
5. |
Campus Network |
6. |
Other (please specify): ________________________________________________ |
ELECTRONIC MAIL
6. IUNITS supports electronic mail systems to send messages (e-mail)
to others at IUN and worldwide. If you use such facilities and services,
please indicate your overall satisfaction by circling the appropriate
response. [All]
|
Not at All Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
Pine (the mailer on the IUB computers) |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
IUN WebMail |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
IU WebMail |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Outlook Express |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Netscape Messenger |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
7. Which e-mail system do you use most often (please circle one)? [All]
Pine |
IUN WebMail |
IU WebMail |
Outlook Express |
Netscape
Messenger |
Other (please
specify): __________________________ |
8. If you use an external mail service (e.g. Hotmail, Yahoo mail, AOL,
etc.), indicate the usage frequency (please circle one): [All]
Always |
Frequently |
Occasionally |
9. How satisfied are you with the central e-mail list server (Listserv@indiana.edu)?
[All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
10. Overall, how satisfied are you with the electronic mail systems available
at IUN? [All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
USER SUPPORT SERVICES
11. IUNITS provides a wide range of assistance for computer users. If
you have received help from any of the following sources in the past year,
please indicate your satisfaction by circling the appropriate response.
|
Not at All Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
Telephone consulting (IUNITS Support
Center, 981-HELP, formerly "Help Desk") [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Walk-in consulting at IUNITS Support
Center (Raintree 204, account services, E-mail, microcomputer
assistance, academic software installation) [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Online consulting resources (Support
Center Web Site, Knowledge Base, Computing Help Online) [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Online account creation process for
central UITS computers [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
UITS communications and publications
on paper [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
UITS News Vehicle (Monitor) [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Availability of information concerning
IUNITS computers and services [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Education Program Hands-on Computing
Classes [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
NETg online training [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Getting software via IUWare Online
[All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
IUWare CD-ROM [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
12. Overall, how satisfied are you with the user support services available
at IUN? [All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
INSTRUCTIONAL AND STUDENT COMPUTING SERVICES
13. IUNITS maintains a number of computer facilities and services designated
specifically for student use and instruction. If you use such facilities
and services, please indicate your overall satisfaction by circling the
appropriate response. Note: Student Technology Centers, or STC, were formerly
known as Open Computer Labs.
|
Not at All Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
Student Technology Centers hardware
(computers, scanners, etc.) [S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Student Technology Centers software
[S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Student Technology Centers consulting
overall [S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Knowledge and ability of Student Technology
Centers consultants [S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Courtesy and helpfulness of Student
Technology Centers consultants [S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Student Technology Centers overall [S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Oncourse (Internet-based distributed
learning environment) [S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
14. Overall, how satisfied are you with instructional and student computing
services available at IUN? [S]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
CLASSROOM TECHNOLOGY SERVICES
15. IUNITS provides a number of services designed to facilitate the use
of information technologies in the classroom. If you use these facilities
and services, please indicate your overall satisfaction by circling the
appropriate response.
|
Not at All
Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
Instructional Media Services
staff [F] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Instructional Media Services
classroom equipment [F] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Advanced Technology Classrooms
[F] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Your experience with the
VIC technology [F] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Support services for VIC
[F] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
16. Classroom facilities vary from building to building and room to room.
Overall, how satisfied are you with your classroom facilities (e.g. in
terms of lighting, acoustics, projector screens, and aesthetics)? [F]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
17. Overall, how satisfied are you with instructional technology support
in classrooms over the past year (e.g. delivery of equipment, permanent
classroom equipment, equipment ordering procedures, support staff, selection
of equipment)? [F]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
UNIVERSITY INFORMATION SERVICES
18. Through the University Information Services Division, UITS supports
a number of information systems in support of administrative services
on campus. If you use such facilities and services, please indicate your
overall satisfaction by circling the appropriate response.
|
Not at All Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
Library online catalog [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Financial Information System (FIS) [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
The Online Purchasing System (TOPS)
[F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Web Based Purchasing [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Information Access Services: [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
IU Information Environment[F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Financial Data Retrieval System (FDRS)[F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Information Center (FOCUS)[F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Safeword cards [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
INSITE (http://insite.indiana.edu, Web-based
course listings, Bursar information, student advising, etc.) [S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Online student advising (IUCARE) [S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Bursar bill payment through the automated
telephone payment system [S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Registration and Drop/Add using automated
telephone system [S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
19. Overall, how satisfied are you with student support systems made
available by University Information Services at IUN? [All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
20. Overall, how satisfied are you with the administrative support systems
available at IUN?[F,Staff]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
NETWORK-BASED INFORMATION SERVICES
21. IUNITS supports access to and use of various network-based information
services and tools. If you use such facilities and services, please indicate
your overall satisfaction by circling the appropriate response.
|
Not at All Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
Publishing on IUB Web servers (www.indiana.edu)
[All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Browsing on IUN Web servers (www.indiana.edu)
[All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Personal Web home pages (php.indiana.edu)
[All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
IU Search (www.indiana.edu/resources/search.html)
[All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
IUN Events Calendar (http://www.iun.edu/~cal)
[All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
22. Overall, how satisfied are you with network-based information services?
[All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
DATA NETWORK SERVICES
23. IUNITS provides campus networking, limited dial-in modem, data activations,
and repair services. If you use such facilities and services, please indicate
your overall satisfaction by circling the appropriate response.
|
Not at All Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
Limited dial-in modem service [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Reliability of office, laboratory, or
classroom direct network connection (Ethernet data jack) [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Speed of office, laboratory, or classroom
direct network connection (Ethernet data jack) [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Data jack activations [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Data jack repair services [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Internet and Web (WWW) access [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
24. Overall, how satisfied are you with the network services available
at IUN? [All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
VOICE SERVICES
25. The Telecommunications Division of IUNITS provides a wide range of
telephone services to faculty, student, and staff customers. If you use
such facilities and services, please indicate your overall satisfaction
by circling the appropriate response.
|
Not at All Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
Campus Switchboard [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Telephone repair service [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Campus emergency telephone service
[All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Telephone equipment (e.g., telephone sets)
[F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Printed telephone directories [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Installation of campus office data jacks
and telephones [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Campus office long distance service [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Campus office voice mail services (274-6245)
[All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Monthly invoice format [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Campus office telephone service consulting
[F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Teleconference service [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
26. Overall, how satisfied are you with the services offered by the Telecommunications
Division of IUNITS during the past year (e.g., Long Distance Calling Service,
Telephone Service, Telephone Features, Voice Mail, Campus Switchboard,
and Telephone Equipment)? [All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
GENERAL ASSESSMENT
27. How helpful has the information technology environment at IUN been
in your teaching activities? [F]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
28. How helpful has the information technology environment at IUN been
in your research activities? [F,S]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
29. How helpful has the information technology environment been in your
learning experience at IUN? [S]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
30. Please state your level of agreement with the following statement:
The information technology environment was an important factor in my decision
to attend IUN. [S]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
31. Overall, how satisfied are you with the information technology services
(including telecommunications, instructional media, computing, and computer
networking) offered by IUNITS during the past year? [All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
IMPROVEMENTS AND SUGGESTIONS
32. Are there additional comments you would like to make about University
Information Technology Services?
______________________________________________________________________________
33. If you need an IT staff to contact you to discuss any aspect of
IT services at IU-Northwest please provide the information requested below.
This information will be passed on to the IT office, but your survey responses
will remain confidential.
Name: |
Phone: |
E-mail: |
Question/Problem related to: |
Thank You for Your Assistance!
Center for Survey Research
1022 East Third St.
Bloomington, IN. 47405 |
|