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User Survey Results 2003
2003 USER SATISFACTION SURVEY
Printable version in Microsoft Word
Format.
Instructions:
Please fill out each question as completely as possible by marking your
answers in the box for each question. Most of the questions ask for your
level of satisfaction for a given service based on a five-point scale.
The scale represents a spectrum: 1 signifies that you are not at all
satisfied with a service, and 5 means you are very satisfied.
If you are not familiar enough with a particular service to make an evaluation,
please circle 7 for cannot evaluate this service. If you have no
knowledge of the service in question, please circle 8 for never heard
of service rather than not answering the question.
INFORMATION TECHNOLOGY SERVICES SURVEY ON INFORMATION
SERVICES AT INDIANA UNIVERSITY-NORTHWEST, GARY - MASTER 2003
COMPUTING AND COMPUTER NETWORKING
- Overall, how satisfied are you with the computing environment offered
by Information Technology Services (IUNITS) during the past year (e.g.,
Student Technology Centers, computer equipped classrooms, electronic
mail, computer network, telephone consulting at 981-HELP, World Wide
Web)? [All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
- Overall, how important are Information Technology systems
and services to your work or study? [All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
- On a weekly basis, approximately how many hours do you use
a computer? [All]
- How would you rate your computer expertise? [All]
- Do you have a computer at your residence (desktop computer
or a laptop that you use at home)? [All]
Yes |
No (if "No," GO
TO Question #6) |
a. If you have a computer in your residence, what type of computer is
it? [All]
1. |
Intel-compatible computer running
Windows 95, 98/ME |
2. |
Intel-compatible computer running
Windows NT or Windows 2000 |
3. |
Apple Macintosh or compatible |
4. |
Unix workstation (including microcomputers
running LINUX) |
5. |
Other (Please specify): _____________________________ |
b. If you access IUN computing systems, please indicate the service you
use. Please mark all that apply. [All]
1. |
Local modem pool |
2. |
Commercial Internet Service Provider
for lower speed service, 56kb/s and below (e.g., Microsoft Network,
America Online, NetNitco, etc.) |
3. |
Digital Subscriber Line (DSL) service
from an Internet service provider with high-speed connectivity
(e.g., Ameritech) |
4. |
Cable Modem Service from local
cable television service provider that offers high-speed connectivity
(e.g., TCI, Ameritech, etc.) |
5. |
Campus Network |
6. |
Other (please specify): ________________________________________________ |
Electronic Mail
- IUNITS supports a variety of electronic mail systems to
send messages (e-mail) to others at IUN and worldwide. If you use such
facilities and services, please indicate your overall satisfaction by
marking the appropriate response. [All]
|
Not at All Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
Pine (the mailer on the IUB
computers) |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
IUN WebMail |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
IU WebMail |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Outlook Express |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Netscape Messenger |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
- Which e-mail system do you use most often (please mark only
one)? [All]
Pine
|
IUN
WebMail |
IU
WebMail |
Outlook
Express |
Netscape
Messenger |
Other
(please specify): __________________________ |
- If you use an external mail service (e.g. Hotmail, Yahoo
mail, AOL, etc.), Please indicate the usage frequency. [All]
Always |
Frequently |
Occasionally |
- How satisfied are you with the central e-mail list server
(Listserv@indiana.edu)? [All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
- Overall, how satisfied are you with the electronic mail
systems available at IUN? [All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
User Support Services
- IUNITS provides a wide range of assistance for computer
users. If you have received help from any of the following sources in
the past year, please indicate your satisfaction by marking the appropriate
response.[All]
|
Not at All Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
Telephone consulting (IUNITS
Support Center, 981-HELP, formerly "Help Desk")
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Walk-in consulting at IUNITS
Support Center (Raintree 204, account services, E-mail,
microcomputer assistance, academic software installation)
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Online consulting resources
(Support Center Web Site, Knowledge Base, Computing Help
Online) |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Online account creation process
for central UITS computers |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
UITS communications and publications
on paper |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
UITS News Vehicle (Monitor)
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Availability of information
concerning IUNITS computers and services |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Education Program Hands-on
Computing Classes |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
NETg online training |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Getting software downloads via
IUWare Online |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
IUWare CD-ROM |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
- Overall, how satisfied are you with the user support services
available at IUN? [All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
STUDENT TECHNOLOGY CENTERS
- IUNITS maintains a number of computer facilities and services
designated specifically for student use. If you use such facilities
and services, please indicate your overall satisfaction by marking the
appropriate response. Note: Student Technology Centers, or STCs, were
formerly known as Open Computer Labs.
|
Not at All Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
Student Technology Centers hardware
(computers, scanners, etc.) [S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Student Technology Centers software
[S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Student Technology Centers consulting
overall [S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Knowledge and ability of Student
Technology Centers consultants [S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Courtesy and helpfulness of Student
Technology Centers consultants [S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Student Technology Centers overall
[S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
- Overall, how satisfied are you with Student Technology
Center services available at IUN? [S]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Classdroom Technology Services
- IUNITS provides a number of services designed to facilitate
the use of information technologies in the classroom. If you use these
facilities and services, please indicate your overall satisfaction by
marking the appropriate response.[F]
|
Not
at All Satisfied |
|
Very
Satisfied |
Cannot Evaluate |
Never Heard
of Service |
Instructional Media
Services staff |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Instructional Media
Services classroom equipment |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Advanced Technology
Classrooms |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Video Teleconferencing
for meetings |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Video Teleconferencing
for distance education courses |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Video production (editing,
taping) |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Media duplication services |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Your experience with
video teleconferencing technology |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Support services for
video teleconferencing |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
- Classroom facilities vary from building to building and
room to room. Overall, how satisfied are you with your classroom facilities
(e.g. in terms of lighting, acoustics, projector screens, and aesthetics)?
[F]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
- Overall, how satisfied are you with instructional technology
support in classrooms over the past year (e.g. delivery of equipment,
permanent classroom equipment, equipment ordering procedures, support
staff, selection of equipment)? [F]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
UNIVERSITY INFORMATION SERVICES
- Through the University Information Services Division, UITS
supports a number of information systems in support of administrative
services on campus. If you use such facilities and services, please
indicate your overall satisfaction by marking the appropriate response.
|
Not at All Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
Oncourse (Internet-based distributed
learning environment) [S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Library online catalog [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Financial Information System (FIS)
[F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
The Online Purchasing System (TOPS)
[F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Web Based Purchasing [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Information Access Services: IU
Information Environment [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Information Access Services: Financial
Data Retrieval System (FDRS) [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Information Access Services:
Information Center (FOCUS custom reports) [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Safeword cards [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
INSITE (http://insite.indiana.edu,
Web-based course listings, Bursar information, student advising,
etc.) [S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Online student advising (IUCARE)
[S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Bursar bill payment through the
automated telephone payment system [S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Registration and Drop/Add using
automated telephone system [S] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
- Overall, how satisfied are you with student support systems
made available by University Information Services at IUN? [S]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
- Overall, how satisfied are you with the administrative
support systems available at IUN?[F,Staff]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Network Based Information Services
- IUNITS supports access to and use of various network-based
information services and tools. If you use such facilities and services,
please indicate your overall satisfaction by marking the appropriate
response.[All]
|
Not at All Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
Publishing on IUB Web servers (www.indiana.edu)
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Browsing on IUN Web servers (www.indiana.edu)
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Personal Web home pages (php.indiana.edu)
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
IU Search (www.indiana.edu/resources/search.html)
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
IUN Events Calendar (http://www.iun.edu/~cal)
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
- Overall, how satisfied are you with network-based information
services? [All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Data Network Services
- IUNITS provides campus networking, limited dial-in modem,
data activations, and repair services. If you use such facilities and
services, please indicate your overall satisfaction by marking the appropriate
response.
|
Not at All Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
Limited dial-in modem service [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Reliability of office, laboratory,
or classroom direct network connection (Ethernet data jack)
[F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Speed of office, laboratory, or
classroom direct network connection (Ethernet data jack) [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Data jack activations [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Data jack repair services [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Internet and Web (WWW) access [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
- Overall, how satisfied are you with the network services
available at IUN? [All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Vocie Services
- The Telecommunications Division of IUNITS provides a wide
range of telephone services to faculty, student, and staff customers.
If you use such facilities and services, please indicate your overall
satisfaction by marking the appropriate response.
|
Not at All Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
Campus Switchboard [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Telephone repair service [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Campus emergency telephone service
[All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Telephone equipment (e.g., telephone
sets) [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Centrally printed telephone directories
[F,Staff] |
|
|
|
|
|
|
|
Laminated quick phone list [F, Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Installation of campus office data
jacks and telephones [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Campus office long distance service
[F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Campus office voice mail services
(274-6245) [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Monthly invoice format [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Campus office telephone service consulting
[F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Teleconference service [F,Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
- Overall, how satisfied are you with the services offered
by the Telecommunications Division of IUNITS during the past year (e.g.,
Long Distance Calling Service, Telephone Service, Telephone Features,
Voice Mail, Campus Switchboard, and Telephone Equipment)? [All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
General Assessment
- How helpful has the information technology environment
at IUN been in your teaching activities? [F]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
1 |
2 |
3 |
4 |
5 |
7 |
- How helpful has the information technology environment
at IUN been in your research activities? [S,F]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
1 |
2 |
3 |
4 |
5 |
7 |
- How helpful has the information technology environment
at IUN been in your learning experience? [S]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
1 |
2 |
3 |
4 |
5 |
7 |
- Please state your level of agreement with the following
statement: The information technology environment was an important factor
in my decision to attend IUN. [S]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
1 |
2 |
3 |
4 |
5 |
7 |
- Overall, how satisfied are you with the information technology
services (including telecommunications, instructional media, computing,
and computer networking) offered by IUNITS during the past year? [All]
Not at All Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
1 |
2 |
3 |
4 |
5 |
7 |
Improvements and Suggestions
- Are there additional comments you would like to make about
University Information Technology Services?
______________________________________________________________________________
- If you need an IT staff to contact you to discuss any
aspect of Information Technology Services at IU Northwest please provide
the information requested below. This information will be passed on
to the IT office, but your survey responses will remain confidential.
Name: |
Phone: |
E-mail: |
Question/Problem related to: |
Thank You for Your Assistance!
We hope your comments will contribute to an improved information technology
environment at IU Northwest
Please mail completed questionnaire to:
Center for Survey Research
1022 East Third St.
Bloomington, IN. 47405
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